FREQUENTLY ASKED QUESTIONS
Find answers to common questions submitted by MMH customers. Also check our help topics and member forum for additional information.
Q. How long does it take to process my application
and set up my account?
Activation for new hosting accounts typically requires between 1-12
hours. During this time, applicant information and payment approval
is verified. To prevent fraud and better protect our servers, instant
activation is NOT allowed. Once a new account is activated, a welcome
email containing the cPanel login will be sent to the address submitted
during registration. If you have not received an email from us within
24 hours of ordering, first check the bulk mail folder of your email
client. If it's not there, email
us or login to the Help
Center and open a service ticket.
Q. What control panel comes with a Mad Moose
Hosting account?
All accounts come with cPanel. cPanel is feature-rich and easy to use.
Want to give it a try? Go to the
cPanel live demo site (login: Username: demo Password: demo). For
more information on how to use cPanel, check out the online user
manual.
Q. How do I access my control panel?
Type this URL into your web browser's address bar (substitute "yourdomain.com"
with your actual domain name): http://www.yourdomain.com/cpanel. If
your domain has not yet propagated, you may still access your cPanel
by using your IP address as such (substitute "yourIPaddress" with your
actual IP address): http://yourIPaddress:2082. You will need to enter
a username and password. This information is provided in the welcome
message emailed to you after account validation.
Q. What is my FTP username?
Usernames are derived from your domain name and generated automatically
during sign-up. You will use this in combination with a password of
your choosing to manage your server account and site files. Your FTP
username is different than your MMH member name which is used to submit
service tickets and manage other features of the members area.
Q. Can I select my own hosting account username?
Account usernames are generated automatically (derived from your domain
name) and cannot be changed.
Q. Can I use a .edu or .info domain name with
MMH?
Yes, we support all standard top level domain name extensions. Click
here to see some the domain extensions
you may host with Mad Moose Hosting. Mail us if yours is not on the
list - it is likely that we can host it.
Q. What DNS should my domain name point to?
Mad Moose Hosting Hosting uses several DNS servers. Please refer to
your welcome email for details.
Q. It's been more than 24 hours and my site
is still not active.
If you have received the welcome email from MMH and more than 48 hours
have passed since the creation of your account, it's likely that either
you did not point your domain name to the right DNS servers or that
your ISP's DNS server has not yet updated. It typically takes between
12-48 hours for domain names to become active and propagate throughout
the Web.
Q. How do I create an Email Account?
To create a new email account:
1. Log on to your cPanel and click the mail icon above the word Mail.
2. Click on the words Add/Remove Accounts to enter MAIL ACCOUNT MAINTENANCE.
3. Click on the words Add Account.
4. Enter the name of the account, the account's password, and the account's
quota (amount of disk space the account can use) in their respective
blank fields.
5. Click on the button labeled "create" to add the new account. If the
account was created successfully, a message will appear containing the
email account information.
Click here for additional information and instructions for setting up your email client.
Q. How do I create a MySQL database?
You may create unlimited databases using your account control panel.
To create a new MySQL database follow the directions provided below.
NOTE: in this example, "cpanel" represents the hosting account username that cPanel automatically attaches to the name of each database
1. Login to cPanel and click on "MySQL Databases".
2. In the "Db:" field, enter a database name (ex. "dbname").
3. Click "Add Db" and return to the "MySQL Databases" page.
4. In the "UserName" field, enter a username (ex. "myname") and a password
in the "Password" field.
5. Click "Add User" and return to the "MySQL Databases" page.
6. Select the newly created user (ex. "cpanel_myname") and the newly
created database (ex. "cpanel_dbname") and click "Add User to Db".
Use the following details to connect to the database:
Server: localhost
User: cpanel_myname
Database: cpanel_dbname
Password: The password you entered when you created cpanel_myname
Q. How do I upload website files to the server?
You may either use a FTP client such as CuteFTP
or Fetch, or
a html editor with integrated FTP such as Dreamweaver
or Frontpage.
If you do not have a FTP client installed on your computer, you may
use the File Manager provided with your control panel.
Q. How do I set up and use FTP?
Setup instructions for each FTP client varies so here is a list of links
to online manuals of the FTP clients mentioned above.
Q. Can I get a dedicated IP?
Dedicated IPs are reserved for SSL sites and customers with dedicated
servers.
Q. Can I have more than one domain per account?
Only one domain name is permitted for each Starter, Personal or Business
plan account. You may not park or point other domain names to your subfolders.
To host additional domains, you must sign-up for additional accounts.
The Developer plan allows multiple domains.
Q. Does email or FTP usage count against my
total bandwidth limit?
FTP and email traffic (both incoming and outgoing) is included in your
total monthly bandwidth allocation.
Q. What happens if I exceed my bandwidth limit?
A notification will be automatically emailed to you when your bandwidth
usage has reached 80% of your allocated limit. If you surpass your limit,
your account will be suspended for the remainder of the month. Additional
bandwidth may be easily purchased by submitting a service ticket.
Q. What servers do you run?
All our servers are Intel Pentium D 2.8GHz (x2), CentOS 4.4, 2000 MB
of Ram with cPanel/WHM control panels.
Q. What software do you run on your servers?
Click here to view an overview
of server software and pre-installed power tools.
Q. Do you support mySQL?
Yes. Click here to view an overview
of server software and pre-installed power tools.
Q. Do you support CGI/Perl scripts?
Each account comes with its own CGI-BIN for running perl scripts.
Q. What path do I use for CGI/PERL scripts?
You may use either #!/usr/bin/perl or #!/usr/local/bin/perl
Q. Can I send and receive email using my domain?
You will be able to send and receive e-mail through our servers. We
provide both POP3 and SMTP capability.
Q. How do I change Credit Card and billing
details?
For more information on this topic, please login to the Help Center
and open a service ticket.
Q. How do I cancel my account?
To cancel an account, login to the Help Center and open a service ticket
selecting Cancellation in the department menu. Click here
to review our cancellation and refund policy.
Find answers to your hosting and account administration
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